Shipping policy

Last updated: July 21, 2026

This Shipping Policy explains how SBSCOMMERCE LLC ("Pawkk," "we," "us," or "our") processes, ships, and delivers orders placed through our store and website (the "Services"). By placing an order with us, you agree to the terms set out below. This Shipping Policy forms part of our Terms of Service.

Where We Ship

We currently ship to addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations at this time. If we are unable to ship to your address, we will contact you using the details provided at checkout and issue a refund for the affected order.

Order Processing Time

Orders are typically processed and dispatched within 1 to 2 business days after your order is placed and payment is confirmed. Processing involves verifying your order, preparing it for fulfillment, and arranging shipment with our fulfillment partners. Orders placed on weekends or public holidays are processed on the next business day. During periods of high demand or promotional events, processing may take slightly longer.

Estimated Delivery Time

Most orders are delivered within 5 to 12 business days from the date your order is placed, including the processing time described above. "Business days" means Monday through Friday, excluding U.S. public holidays.

We believe in being transparent about delivery times rather than promising unrealistic speed. Delivery estimates are provided in good faith but are not guaranteed, as transit times can be affected by factors outside our control, including carrier delays, customs and inspection processing, weather, peak seasons, and incorrect or incomplete shipping information.

Shipping Costs

Standard shipping is free on all orders — no minimum purchase required. The price shown at checkout is the price you pay. Any applicable taxes are displayed at checkout where collected.

Order Tracking

You will receive a tracking number once your order has finished processing and has shipped — that is, after the processing window described above. We will send a confirmation email containing the tracking number and a link to track your shipment. You can also follow your delivery anytime on our Track Your Order page. Please allow a short period for tracking information to become active after it is issued. If you have not received your tracking details within a reasonable time after the processing window, please contact us at help@pawkk.com.

Multiple Shipments

If your order contains several separate items, they may be fulfilled from different partners and may arrive at different times, sometimes in separate packages and with separate tracking numbers. This is normal and does not mean any part of your order is missing. You will not be charged any additional shipping for items split across multiple shipments.

If you purchase a bundle, all items included in that bundle are shipped together and will arrive on the same delivery date as a single shipment.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned to us due to an incorrect or incomplete address provided by you. If an order is returned to us because of an address error, we will contact you to arrange reshipment, which may be subject to additional shipping charges.

Optional Shipping Protection

At checkout, you may choose to add optional Shipping Protection to your order for a small additional fee (shown at checkout). Shipping Protection is entirely optional — your order will be processed and shipped normally whether or not you add it — and it does not change your delivery time or shipping method.

Shipping Protection primarily covers the situations that are otherwise not guaranteed: orders lost in transit and packages stolen after they are marked delivered. If either happens, we will make it right at no further cost to you, with your choice of a free replacement or a full refund of the affected items. Shipping Protection also covers items damaged in transit; however, items that arrive damaged or defective are already covered free of charge under our Refund & Returns Policy whether or not you purchase Shipping Protection, so the main added benefit is faster, guaranteed resolution of lost and stolen orders.

To make a Shipping Protection claim, email us at help@pawkk.com with your order number within 14 days of delivery — or, if your order has not arrived, within 14 days of the latest estimated delivery date. Where the issue is damage, please include a photo so we can assist you quickly. We aim to resolve every claim within one business day.

Shipping Protection covers loss, theft, and transit damage as described above. It does not cover losses resulting from an incorrect or incomplete address provided at checkout (see "Shipping Address Accuracy"), or change-of-mind returns, which are handled under our Refund & Returns Policy. For claims of theft or non-delivery where tracking shows the package was delivered to the correct address, we may ask you to confirm the package could not be located and, where appropriate, to file a report with your local authorities before a claim is approved. If you do not add Shipping Protection, you remain fully covered by your consumer rights and by the "Delayed, Lost, or Damaged Packages" terms below — Shipping Protection simply lets us resolve these situations faster and with your choice of remedy.

Delayed, Lost, or Damaged Packages

If your order is significantly delayed beyond the estimated delivery window, or if your package is lost or arrives damaged, please contact us at help@pawkk.com and we will work with you to resolve the issue, including arranging a replacement or refund where appropriate. Please report any damage as soon as possible after delivery and, where you can, include photographs to help us assist you quickly. This applies to every order, whether or not Shipping Protection was purchased.

Risk of Loss

Risk of loss and title for products pass to you upon delivery of the items to the carrier. We are not liable for packages once they are marked as delivered by the carrier; however, if you believe your package was lost in transit or marked delivered in error, please contact us and we will do our best to help. If you purchased Shipping Protection, the remedies described in "Optional Shipping Protection" apply.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at help@pawkk.com — ideally within 12 hours of placing your order or before you receive your dispatch email, whichever comes first. We will make reasonable efforts to accommodate your request, but once an order has entered processing or has shipped, we may be unable to modify or cancel it. In that case, our Refund & Returns Policy will apply.

Returns

For information about returns, exchanges, and refunds, please review our Refund & Returns Policy and our 14-Day Happiness Guarantee.

Contact

If you have any questions about this Shipping Policy or the status of your order, please contact us by email at help@pawkk.com, by phone at +1 (512) 678-6514, or by mail at:

SBSCOMMERCE LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Our support team is available Monday through Friday during standard business hours.