Help Center

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Help Center

Need a hand? We're happy to help with anything — orders, products, returns, or just a question before you buy.

support_agentContact us

Email is the fastest way to reach us — include your order number if it's about an existing order.

  • mailhelp@pawkk.comA real person replies within one business day, Mon–Fri
  • call+1 (512) 678-6514
  • location_onSBSCOMMERCE LLC30 N Gould St Ste N, Sheridan, WY 82801, USA
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Tracking your order

Once your order ships, we email you a tracking number. You can also follow it anytime on our Track Your Order page.

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Returns & refunds

You're covered by our 14-Day Happiness Guarantee, counted from the day your order arrives. Details on our Refund Policy page.

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Product questions

Not sure which size or setup fits your pet? See our product FAQs, or send us your pet's details and we'll point you to the right fit.

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Order changes

Reach us within 12 hours of ordering (or before your dispatch email — whichever comes first) to update or cancel. More in our shipping FAQs.

forumHow can we help you?

Send us a message and we'll get back to you within one business day.

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We'll only use your details to answer your request. See our Privacy Policy.

Prefer email? help@pawkk.com — a real person replies within one business day.