14-Day Returns

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The 14-Day Happiness Guarantee

You have 14 days from the day your order arrives to make sure you and your pet love it. If not, we'll help you return it — no run-around.

  • event_availableCounted from delivery, not from ordering.Your 14 days start when the package reaches your door — shipping time never eats into your guarantee.
  • inventory_2Keep it unused, in its original packaging.That's all we ask for a change-of-mind return. Return shipping for change-of-mind is on you; we'll give you the address and simple instructions.
  • handshakeDamaged, defective, or wrong item? On us. Completely.Tell us within 14 days of delivery with a photo, and we'll cover the cost — replacement or refund, your choice. For most items under $50 you won't even need to ship anything back.
  • paymentsRefunds go back the way you paid.We process approved refunds within 5–10 business days to your original payment method, and email you the moment it's done.

checklistHow to start a return

  1. Email help@pawkk.com with the subject "Return Request – [Your Order Number]" — include a photo if anything arrived damaged or incorrect.
  2. A real person replies within one business day with approval and simple instructions. (Please wait for this before shipping anything back.)
  3. Once it's on its way back — or the issue is confirmed — we process your refund or send your replacement.

A few items can't be returned once opened for hygiene reasons, and anything marked final sale — but if something arrives damaged, defective, or wrong, you're always covered regardless. Full details live in our Refund Policy.

Questions before you order? Email help@pawkk.com — a real person replies within one business day.