Your order ships within 1–2 business days and arrives in 5–12 business days, free and fully tracked. The moment it's dispatched, we email you the tracking number so you can follow it door to door. We'd rather tell you the real timeline up front than surprise you later — that's a promise we keep on every order.

Yes — free on every order, every time, with tracking included. No minimums, no codes, no surprise fees at checkout. The price you see on the product page is the price you pay.

As soon as your order ships, you'll get an email with your tracking number. You can also check the latest status anytime on our Track Your Order page.

Shipping Protection is an optional $5 add-on at checkout that covers your order if it's lost in transit or stolen after delivery — the situations that aren't otherwise guaranteed. If your package goes missing or is taken from your doorstep, we make it right with your choice of a free replacement or a full refund. It also covers transit damage, though items that arrive damaged or defective are always covered free under our Refund Policy regardless. It's completely optional — leave the toggle off and you check out as normal. To file a claim, email help@pawkk.com with your order number within 14 days of delivery, or of the expected delivery date if it never arrived, and we'll sort it within one business day.

It's entirely up to you. Most orders arrive safely — but a package lost in transit or stolen off a porch normally isn't something we can guarantee, and carrier claims can be slow. Shipping Protection closes that gap: if it's lost or stolen, one email to us and we replace or refund it, your choice. Think of it as $5 for peace of mind on the two things most out of your control. Not for you? Just leave it toggled off at checkout.

Yes — if you reach us within 12 hours of placing your order (or before you receive your dispatch email, whichever comes first), we can update your address or items. Email help@pawkk.com with your order number and the change you need. Once an order has been dispatched, we can no longer redirect it — but our 14-Day Happiness Guarantee still has you covered.

Simple: you have 14 days from the day your order arrives — not the day you placed it — to decide if you and your pet love it. If not, we'll help you return it for a refund, no run-around. Here's how it works:

1. Email help@pawkk.com with your order number.
2. We reply within one business day with simple return instructions.
3. Once the return is on its way back, we process your refund.

Full details are on our Refund Policy page.

We're sorry if that happens — and we'll make it right. Email help@pawkk.com with your order number and a photo of the issue within 14 days of delivery, and we'll cover the cost — a replacement or a full refund, your choice. For most items under $50, you won't even need to ship anything back.

If your order hasn't been dispatched yet, yes — email help@pawkk.com as soon as possible with your order number and we'll cancel and refund it in full. If it has already shipped, no problem: once it arrives, the 14-Day Happiness Guarantee applies and we'll help you return it.

Carefully — and deliberately slowly. We keep the Pawkk range small on purpose. Before anything earns our name, it has to pass our research on real demand from pet parents, material quality, and honest owner feedback. If we wouldn't be happy giving it to our own pets, it doesn't go on the site. You'll never see thousands of products here — just a short list we actually stand behind.

Every product page lists dimensions, materials, and who it's best suited for — from small seniors to big breeds. If you're stuck between options, email help@pawkk.com with your pet's breed, size, and what you're trying to solve, and we'll point you to the right fit.

We select products made from pet-friendly materials — like food-grade stainless steel and machine-washable, non-toxic fabrics — and each product page lists exactly what it's made of. For any specific health concern about your pet, your vet is always the best guide, and we'll gladly share material details if they ask.

Care instructions are listed on each product page and included with your order. Most Pawkk products are designed for easy upkeep — removable machine-washable covers, wipe-clean surfaces, and parts that rinse under the tap. If you're ever unsure, email us and we'll walk you through it.

Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, and Google Pay — all shown at checkout. Every payment is processed securely.

Yes. Checkout is SSL-encrypted end to end, and payments are handled by Shopify Payments, backed by Stripe — one of the world's most trusted payment processors. Your card details go directly to the processor — we never see or store your card numbers.

Pawkk is a US pet-gear brand operated by SBSCOMMERCE LLC in Sheridan, Wyoming. We're a small team of pet people building a carefully chosen range of gear that makes everyday life calmer and comfier — for pets and the people who love them. Real humans answer every message at help@pawkk.com, within one business day. You can read our story on the About Us page.